Everything you wanted to know about CHERVA
Frequently Asked Questions
From choosing your first clutch to creating a fully custom design – here we have gathered answers to the most common questions.
Didn't find the information you need? Write to us – the CHERVA team will personally assist you.
ABOUT CHERVA CLUTCHES
CHERVA creates book-shaped clutches, combining original design, intricate embroidery, and hand finishing.
Each model has its own story and symbolism, and individual details can be personalized to make the accessory unique.
Yes. A significant part of the process – from working on the embroidery to the final finishing and assembly of details – requires manual labor and the attention of artisans.
CHERVA's signature embroidered "pages" can contain over 100,000 stitches and create the effect of a real book block.
Depending on the model, velvet, eco-leather, silk and metallic threads, decorative fittings, and other materials are used.
The exact composition is indicated on the product page.
This is CHERVA's signature technique, which visually reproduces the cross-section of real book pages using dense, multi-layered embroidery.
For some models, creating such a design requires over 100,000 stitches.
Configuration may vary depending on the model.
Before placing an order, we recommend checking the "What's included" section on the selected clutch's page.
SIZE AND MODEL SELECTION
Most models are available in two formats:
Mini — 14 × 19 × 5.5 cm
A compact format for light evening and accent looks.
Standard — 16 × 22 × 5.5 cm
A larger format with a more prominent presence in the look.
The availability of a specific size depends on the model.
Choose Mini if you need the most compact accessory.
Choose Standard if you want a more expressive clutch and a bit more internal space.
On product pages, we recommend showing both formats on a model so you can easily compare their scale.
Most models come with a removable chain, so the clutch can be worn in hand, on the shoulder, or crossbody.
Please check the specific model's page for exact accessories included.
Embroidered Pages - the most distinctive and collectible CHERVA option, creating the effect of a real book.
Velvet - a soft, tactile, and more understated design.
Eco-leather - a concise and practical option.
Available options depend on the specific model.
PERSONALIZATION
Yes. Depending on the model, you can add initials, a quote, a wish, or a personal message to the inside of the clutch.
Available personalization options are listed on the product page.
Small personal details can be added to individual ready-made models.
If you wish to change the plot, composition, colors, or create a completely custom design, we recommend using the CHERVA Bespoke service.
CHERVA Bespoke is the individual creation of a clutch based on your story, idea, or symbols.
This can be a special date, a portrait, a favorite quote, a family symbol, a memorable place, a pet, or an entirely original design.
The process consists of several stages:
01. Your Idea
You tell us what kind of clutch you want to create and what matters to you.
02. Design Development
The CHERVA team creates a digital mock-up of the future product.
03. Approval
We agree on the composition, colors, and key details.
04. Creation
After the design is approved, the clutch production begins.
05. Your CHERVA
The finished product undergoes a final check and is sent to you.
Yes. Changes can be made at the mock-up approval stage in accordance with the terms of the individual order.
After final design approval and production commencement, changes may not be possible.
ORDER AND PAYMENT
Select the model, size, and available options, add the item to your cart, and proceed to checkout.
If you need help with your selection, contact the CHERVA team - we will help you find the right model and configuration.
Available payment methods are displayed during checkout and may vary by country.
You will see all available options for your region at checkout.
If the order has not yet been transferred to production or shipping, please contact us as soon as possible.
We will check if we can make the necessary changes.
For personalized and custom products, the possibility of changes depends on the stage of order fulfillment.
DELIVERY
Yes. Orders are shipped from a warehouse in Ukraine.
Delivery within Ukraine is free.
Yes. CHERVA offers free international shipping to available countries.
Local taxes, customs duties, or other fees in the recipient country may be paid separately by the buyer.
The delivery time depends on the country, shipping service, and type of order.
The estimated delivery time will be available during checkout or after order confirmation by the CHERVA team.
For Bespoke and personalized items, the clutch creation time must also be taken into account.
EXCHANGE AND RETURN
Return conditions for standard goods depend on the country of delivery and the type of order.
For goods that meet the return conditions, the request must be submitted in accordance with the current CHERVA policy.
Before returning, please contact us and await confirmation.
No. Custom and personalized orders are created specifically for a particular customer and are non-returnable.
Please check your order immediately upon receipt.
If the item is damaged, defective, or you received the wrong product, please contact CHERVA as soon as possible and include photos so the team can review the situation and offer a solution.
CHERVA CARE
Store the clutch in a dry place, away from direct sunlight, moisture, and strong pressure.
When not in use, we recommend storing the accessory in its original protective packaging.
We recommend avoiding contact of the product with water and high humidity, especially in areas with embroidery, decorative elements, and metal fittings.
If moisture gets on the surface, do not rub the product - gently blot it with a soft, dry cloth.
Do not use aggressive agents, bleaches, or abrasive materials.
Due to the intricate embroidery and decorative elements, the cleaning method should be chosen according to the material of the specific model.
If you are unsure, please write to us before cleaning.
GIFTS
Yes. A clutch can be chosen as a ready-made collectible gift or made more personal through customization.
For especially important dates, you can also create a completely individual design through CHERVA Bespoke.
Yes, if such an option is available for the selected model.
A personal phrase, quote, or initials can be embroidered inside the clutch and become a detail known only to its owner.
DIDN'T FIND AN ANSWER?
We will help in person
Need advice on the model, size, personalization, or a custom order?
Write to the CHERVA team – we'll help you find or create a clutch that tells your unique story.