Privacy policy
PRIVACY POLICY
This Privacy Policy describes how cherva.online (the "Site" or "we") collects, uses and discloses your personal information when you visit or shop on the Site.
COLLECTION OF PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more information about what personal data we collect and why.
Device information
Examples of personal data collected: web browser version, IP address, time zone, cookie information, which sites or products you browse, search queries and how you interact with the Site.
Purpose of collection: accurate loading of the Site for you, as well as analytics of the use of the Site to optimize our Site.
Collection Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
Commercial Disclosure: Transferred to our Shopify processor.
Exclusion
Order information
Examples of personal data collected are: name, billing address, shipping address, billing information (including credit card numbers), email address, and telephone number.
Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange for delivery and provide you with invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud, and , in accordance with your preferences that you have given us, providing you with information or advertising related to our products or services.
Collection Source: Received from you.
Disclosure for Business Purpose: Transferred to our Shopify processor.
Commercial Disclosure: Transferred to our Shopify processor;
Information about customer support
Examples of personal information collected are: name, billing address, shipping address, billing information (including credit card numbers), email address, and telephone number.
Purpose of collection: providing customer support.
Collection Source: Received from you.
Commercial Disclosure: Transferred to our Shopify processor.
TRANSFER OF PERSONAL DATA
We share your personal information with service providers to help us provide our services and fulfill our contracts with you as described above. For example:
We use Shopify to run our online store. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your personal data to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal data here:https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here:https://tools.google.com /dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through cookies or other similar technologies (which you may consent to, depending on your location).
For more information on how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
USE OF PERSONAL INFORMATION
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.
LEGAL BASIS
In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal grounds:
Your consent;
Execution of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests that do not conflict with your fundamental rights and freedoms.
STORAGE
When you place an order on the Site, we retain your personal information for our records unless you ask us to delete that information until you ask us to delete it. For more information about your right to erasure, please refer to the "Your Rights" section below.
YOUR RIGHTS
GDPR
If you are a resident of the EEA, you have the right to access the personal data we hold about you, to transfer it to a new service, and to request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information below.
Your personal data will first be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR overview: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
COOKIES
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, operational, advertising, and social or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (eg login and region selection). This means you don't have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the site, such as whether they are visiting it for the first time or are regular visitors.
We use the following cookies to optimize our Site and provide our services.The length of time a cookie remains on your computer or mobile device depends on whether it is "persistent" or "session." Session cookies are stored until browsing is complete, and permanent cookies are stored until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in a number of ways. Please be aware that deleting or blocking cookies may adversely affect your user experience and some parts of our website may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser settings, which are often found in your browser's Tools or Settings menu. More information on how to change your browser settings or how to block, manage or filter cookies can be found in your browser's help file or on sites such as www.allaboutcookies.org.
Also, please note that blocking cookies cannot completely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the Behavioral Advertising section above.
DO NOT TRACK
Please note that due to the lack of a common industry understanding of how to respond to Do Not Track signals, we do not change our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
CONTACTS
For more information about our privacy policy, if you have any questions or would like to file a complaint, please contact us by email at chervabranduk@gmail.com.
Last update: 12/28/2023
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority;